How can I make my computer faster?
How do I get viruses?
I'm afraid of deleting the wrong things, what files are safe to delete?
Do you warranty your work?
Can you help me out with this over the phone?
How soon can you get out here?
How long does in-house work take?
How long is the average onsite appointment?
What time will you be here?
What forms of payment do you accept?
Do you do data recovery?
Can you extend credit to my company?
Do you know the telephone number for .... ?
Where is your office located?
What days and hours are you open for business?
If I am dropping off my computer, would I need to call you to say that I'm on my way?
What parts should I bring in for repair?
Do you sell used latops?
Do you sell used LCD Monitors/Screens?
Does my DVD drive play CDs?

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How can I make my computer faster?

Several things can be done to improve the speed and performance of your PC. Initially stopping certain programs that may be running in the background for instance can significantly increase performance. Windows users also have tools such as Defragmentation which reduces the clutter of your hard drive, making it easier to locate and load files. A very common solution is to increase the amount of RAM (Random Access Memory) installed in your system. There are five different types of RAM most commonly used: SDRAM, RDRAM, DDR RAM, DDR2 RAM, and DDR3 RAM.

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How do I get viruses?

Various worms and viruses can come from anywhere on the internet, but the biggest targets are usually e-mail, and just going to the wrong sites and clicking the wrong links. Other times, viruses are obtained through security holes in your operating system or through security holes in third party software

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I'm afraid of deleting the wrong things, what files are safe to delete?

Unless you are deleting a program folder from a utility you use often, you are generally safe in removing any programs you're sure you do not need or use. The general rule of thumb is if you don't recognize the program or haven't used it in over 6 months, you probably don't need it. Of course, feel free to ask us if you have any questions. The Windows Add/Remove program feature in Control Panel can give you information on the amount of use you get out of a program, including the last date used.

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Do you warranty your work?

If work is performed on your system and the same exact problem recurs within a couple of days, we will return and rectify the problem for only the cost of travel ($1 per mile), or remotely at no charge. Concise Computer Consulting does not provide any written warranties, expressed nor implied, for services rendered. No refunds for labor are given in any circumstance, however if a hardware item is returned, we will provide you with credit towards future services or purchases.

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Can you help me out with this over the phone?

Of course! Phone calls under 5 minutes are free, and longer than 5 minutes are billable in 15 minute increments at our regular rate. You would be surprised at how often we can quickly help you over the phone, and free of charge if the call is short enough!

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How soon can you get out here?

While the competition may take 3 days, or even over a week to show up, we generally schedule our appointments on the same day (or the next day) of your call. In emergency situations, we will arrive on-site within hours of your call!

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How long does in-office work take?

In-house work generally is completed within 1-3 business days. Call around and you will find that our competition often takes more than a week.

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How long is the average on-site appointment?

It is nearly impossible to estimate how long an on-site appointment will take, given the various circumstances, unique problems, and different environments encountered. Factors such as the seriousness of the problem, the speed of your computers, and many other considerations affect how long the appointment will take. Three quarters of our appointments are less than 2.5 hours in duration, but we do not promise to be 'in and out' within a definite period of time for the reasons mentioned above.

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What time will you be here?

Unlike the cable or telephone company that tells you they will be out "some time between 9 and 5", we schedule our appointments with an arrival time which spans a one hour range. This is because oftentimes our technicians are coming to your appointment from another job, which may have ran longer than expected.

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What forms of payment do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, Debit Cards, Cash, Check, and you can even pay through our web site!

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Do you do data recovery?

Yes, we definitely do data recovery, both in-house, as well as with affiliate companies in cases of extreme hardware damage (fire, flood, or mechanical failure). See our Data & Disaster Recovery page for more details.

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Can you extend credit to my company?

Yes, all clients are eligible to have credit extended to them, provided that they complete the Concise Credit Application. Once your application and guaranty is reviewed and accepted, your company can be billed for services rendered and not be required to remit payment at time of service (COD).

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Do you know the telephone number for .... ?

For your convenience, we are providing the following telephone numbers for clients who seem to ask about these companies on a very regular basis:

AT&T / SBC / Yahoo DSL Technical Support: 1-877-SBC-DSL5
AT&T Reverse DNS Department: 1-800-833-2120, Option 1
BrightHouse High Speed Internet Commercial Technical Support: 1-734-437-3347
Clarity Communications Technical Support: 1-248-327-4390
Comcast High Speed Internet (Residential) Technical Support: 1-888-COM-CAST
Comcast High Speed Internet (Commercial) Technical Support: 1-800-316-1619
Dell Enterprise Technical Support: 1-800-945-3355
DigiPOS Technical Support: 866-847-2767
EarthLink Technical Support: 1-888-EARTHLINK
Genius Solutions (eThomas) Technical Support: 586-751-9080
IBM / Lenovo Technical Support: 1-800-426-7378 or 1-800-932-0465
Microsoft Sales & Partner Information Line: 800-426-9400
Microsoft Fee-Based Support Line: 800-936-4900
Sage (ACT!) Technical Support: 1-866-903-0006

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Where is your office located?

Our office is located at 2150 Franklin Road, Suite A, in Bloomfield Hills. We are just north of the intersection of Franklin and Square Lake, near Telegraph Road.

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What days and hours are you open for business?

We are open 9AM - 6PM, Monday through Friday, with hours after 6:00 PM, before 9:00 AM, and on weekends by appointment only.

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If I am dropping off my computer, should I call to say that I'm on my way?

We would appreciate a call to know that you are on the way, because sometimes in cases of customer emergency, we might all be out of the office working on-site. It's rare that our office is unattended, however just in case, please call before visiting.

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What parts should I bring in for repair?

For Desktop Computers we only need the "tower". Please do not bring any cables or peripherals with the tower, unless you need the peripherals to be tested specifically.

For Laptops please bring the AC power adapter as well.

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Do you sell used laptops?

No. We wish we had a good source for used laptops to resell, because we are asked this question 5-10 times per week! Unfortunately, we do not sell used laptops, although the demand is certainly high for this service! We do sell new laptops.

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Do you sell used LCD screens/monitors?

Yes! We repair broken LCD screens and sell them when they are in stock. They come with a 30-day warranty and are in high demand!

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Does my DVD drive play CDs?

Yes! Several clients with new computers have asked us this question. DVD +/- burners and DVD-ROM drives are backwards compatible, so they do read both data and audio CDs. They are also capable of burning CD-R and CD-RW discs.

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