COMMON QUESTIONS
Text Tools
How can I make my computer faster?
How do I get viruses?
I'm afraid of deleting the wrong things, what files are safe to delete?
Do you warranty your work?
Can you help me out with this over the phone?
How soon can you get out here?
How long does in-house work take?
How long is the average onsite appointment?
What time will you be here?
What forms of payment do you accept?
Do you do data recovery?
Can you extend credit to my company?
Do you know the telephone number for .... ?
Where is your office located?
What days and hours are you open for business?
If I am dropping off my computer, would I need to call you to say that I'm on my way?
What parts should I bring in for repair?
Do you sell used latops?
Do you sell used LCD Monitors/Screens?
Does my DVD drive play CDs?
Help! My battery backup is beeping! What do I do?
America Online Technical Support: 800-827-6364
APC by Schneider Electric Technical Support: 800-555-2725
AT&T / SBC / Yahoo DSL Technical Support: 877-SBC-DSL5
AT&T Reverse DNS Department: 800-833-2120, Option 1
BrightHouse High Speed Internet Commercial Technical Support: 734-437-3347
Clarity Communications Technical Support: 248-327-4390
Comcast High Speed Internet (Residential) Technical Support: 888-COM-CAST or 800-316-1619
Comcast High Speed Internet (Commercial) Technical Support: 866-535-8769 or 800-391-3000
Dell Enterprise Technical Support: 800-945-3355
Dell Outlet Sales & Support Business & Education: 888-518-3355
DigiPOS Technical Support: 866-847-2767
EarthLink Technical Support: 888-EARTHLINK (888-327-8454)
Genius Solutions (eThomas) Technical Support: 586-751-9080
IBM / Lenovo Technical Support: 800-426-7378 or 800-932-0465
Intuit (Makers of Quicken and QuickBooks) Sales: 877-683-3280
Intuit (Makers of Quicken and QuickBooks) Support: 800-574-7492
Logitech Support: 646-454-3200
Logitech Sales: 800-231-7717
Microsoft Sales & Partner Information Line: 800-426-9400
Microsoft Fee-Based Support Line: 800-936-4900
Sage (ACT!) Registration/Activation Line: 866-903-0003
Sage (ACT!) Technical Support: 866-903-0006
Thompson-Reuters Tax & Accounting Technical Support File: 800-968-0600 (Cabinet CS - Option 2, 2, 1)
Verizon Technical Support: 888-269-6816
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For Laptops please bring the AC power adapter as well. Back to top
1. Battery backup is overloaded, or
2. Battery needs to be replaced (if it is more than 3 years old)
What to do:
1. Call the manufacturer of the battery backup to see if it is under warranty
2. Perform a self-test using the battery backup software on your computer
The best way to test a battery backup is to see if your computer remains on when the power goes out (or when it is unplugged from the wall). Back to top
How do I get viruses?
I'm afraid of deleting the wrong things, what files are safe to delete?
Do you warranty your work?
Can you help me out with this over the phone?
How soon can you get out here?
How long does in-house work take?
How long is the average onsite appointment?
What time will you be here?
What forms of payment do you accept?
Do you do data recovery?
Can you extend credit to my company?
Do you know the telephone number for .... ?
Where is your office located?
What days and hours are you open for business?
If I am dropping off my computer, would I need to call you to say that I'm on my way?
What parts should I bring in for repair?
Do you sell used latops?
Do you sell used LCD Monitors/Screens?
Does my DVD drive play CDs?
Help! My battery backup is beeping! What do I do?
How can I make my computer faster?
Several things can be done to improve the speed and performance of your PC. Initially stopping certain programs that may be
running in the background for instance can significantly increase performance. Windows users also have tools such as Defragmentation which reduces the clutter
of your hard drive, making it easier to locate and load files. A very common solution is to increase the amount of RAM (Random Access Memory) installed in your
system. There are five different types of RAM most commonly used: SDRAM, RDRAM, DDR RAM, DDR2 RAM, and DDR3 RAM.
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How do I get viruses?
Various worms and viruses can come from anywhere on the internet, but the biggest
targets are usually e-mail, and just going to the wrong sites and clicking the wrong links. Other times, viruses are obtained through security holes in your
operating system or through security holes in third party software
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I'm afraid of deleting the wrong things, what files are safe to delete?
Unless you are deleting a program folder from a utility you use often, you are
generally safe in removing any programs you're sure you do not need or use. The general rule of thumb is if you don't recognize the program or
haven't used it in over 6 months, you probably don't need it. Of course, feel free to ask us if you have any questions. The Windows Add/Remove
program feature in Control Panel can give you information on the amount of use you get out of a program, including the last date used.
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Do you warranty your work?
If work is performed on your system and the same exact problem recurs within a couple of days, we will return and rectify the problem for only the cost of travel ($1 per mile), or remotely at no charge. Concise Computer Consulting does not provide any written warranties, expressed nor implied, for services rendered. No refunds for labor are given in any circumstance, however if a hardware item is returned, we will provide you with credit towards future services or purchases. Back to topCan you help me out with this over the phone?
Of course! Telephone and remote support is billable in half hour increments at our regular rate. You would be surprised at how often we can quickly help you over the phone and/or through the internet! Back to topHow soon can you get out here?
While the competition may take 3 days, or even over a week to show up, we generally schedule our appointments on the same day (or the next day) of your call. In emergency situations, we will arrive on-site within hours of your call! Back to topHow long does in-office work take?
In-house work generally is completed within 1-3 business days. Call around and you will find that our competition often takes more than a week. Back to topHow long is the average on-site appointment?
It is nearly impossible to estimate how long an on-site appointment will take, given the various circumstances, unique problems, and different environments encountered. Factors such as the seriousness of the problem, the speed of your computers, and many other considerations affect how long the appointment will take. Three quarters of our appointments are less than 2.5 hours in duration, but we do not promise to be 'in and out' within a definite period of time for the reasons mentioned above. Back to topWhat time will you be here?
Unlike the cable or telephone company that tells you they will be out "some time between 9 and 5", we schedule our appointments with an arrival time which spans a one hour range. This is because oftentimes our technicians are coming to your appointment from another job, which may have ran longer than expected. Back to topWhat forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Debit Cards, Cash, Check, and you can even pay through our web site! Back to topDo you do data recovery?
Yes, we definitely do data recovery, both in-house, as well as with affiliate companies in cases of extreme hardware damage (fire, flood, or mechanical failure). See our Data & Disaster Recovery page for more details. Back to topCan you extend credit to my company?
Yes, all clients are eligible to have credit extended to them, provided that they complete the Concise Credit Application. Once your application and guaranty is reviewed and accepted, your company can be billed for services rendered and not be required to remit payment at time of service (COD). Back to topDo you know the telephone number for .... ?
For your convenience, we are providing the following telephone numbers for clients who seem to ask about these companies on a very regular basis:Where is your office located?
Our main office is located at 2150 Franklin Road, Suite B, in Bloomfield Hills. We are just north of the intersection of Franklin and Square Lake, near Telegraph Road. Back to topWhat days and hours are you open for business?
We are open 9AM - 5PM, Monday through Friday, with hours after 5:00 PM, before 9:00 AM, and on weekends by appointment only. Back to topIf I am dropping off my computer, should I call to say that I'm on my way?
We would appreciate a call to know that you are on the way, because sometimes in cases of customer emergency, we might all be out of the office working on-site. It's rare that our office is unattended, however just in case, please call before visiting. Back to topWhat parts should I bring in for repair?
For Desktop Computers we only need the "tower". Please do not bring any cables or peripherals with the tower, unless you need the peripherals to be tested specifically.For Laptops please bring the AC power adapter as well. Back to top
Do you sell used laptops?
Yes! Please click here to view our inventory of used parts, which generally includes desktops, laptops, printers, servers, monitors, speakers, and other peripherals. Our used inventory changes regularly, so check back often.Back to topDo you sell used LCD screens/monitors?
Yes! We repair broken LCD screens and sell them when they are in stock. They come with a 30-day warranty and are in high demand!Back to topDoes my DVD drive play CDs?
Yes! Several clients with new computers have asked us this question. DVD +/- burners and DVD-ROM drives are backwards compatible, so they do read both data and audio CDs. They are also capable of burning CD-R and CD-RW discs.Back to topHelp! My battery backup is beeping! What do I do?
If your battery backup alarm is sounding, this means you may have a voltage problem (electrical noise), or a power outage. If you do not have a power outage, then the battery backup is beeping for one of the following reasons:1. Battery backup is overloaded, or
2. Battery needs to be replaced (if it is more than 3 years old)
What to do:
1. Call the manufacturer of the battery backup to see if it is under warranty
2. Perform a self-test using the battery backup software on your computer
The best way to test a battery backup is to see if your computer remains on when the power goes out (or when it is unplugged from the wall). Back to top