Today, my Logitech MX Laser mouse suddenly stopped charging. Over the years, I have often recommended mice to clients that have built-in rechargeable batteries. The benefits of making such a decision are numerous: First, over the life of a standard wireless mouse, one will pay for the mouse several times over just in replacement batteries alone. Second, in addition to saving money, having a wireless rechargeable mouse is most convenient because you can simply set the mouse on a charging station at the end of each month and not have to worry about it dying on you while you are in the middle of important work on the computer. In any case, as aforementioned, I have used this product for over 5 years without incident, and all of a sudden today it stopped charging.

I called Logitech Customer Support and a friendly representative informed me that since the mouse is more than 3 years old, that it is out of warranty, however, if I would be interested in purchasing a new mouse, they would give me a loyalty discount. While I was waiting on hold to be transferred to the sales representative, I began internet research on the going rate for the mouse that I was interested in purchasing, which was $99 at retail. The lowest cost that I could find online was $91.00 with free shipping. I was more than surprised when the Logitech sales representative told me that the cost of the new mouse (Logitech Performance Mouse MX™), with 3 years of warranty, was $50, with free shipping!

In addition to this situation, over the years, assisting clients, I have been quite satisfied with the high level of professionalism and support received when having to deal with Logitech. I hope this information can be useful to those who have older Logitech products that have stopped working. There is quite an incentive to stick with them. Not only do they make excellent products, but they reward you for your loyalty.